Warmora Support

Last Updated: June 2026

Welcome to Warmora Support!

We're here to help you get the most out of your Warmora experience. Whether you need assistance with device setup, Bluetooth connectivity, heat level control, session timing, troubleshooting, or general app questions, we're ready to assist you.

Contact Us

If you need assistance, please contact our support team. We aim to respond to all inquiries within 24–48 hours during business days.

Frequently Asked Questions

Q: How do I connect my device to Warmora?

A: Make sure Bluetooth is enabled on your mobile device. Open Warmora, go to the device connection or pairing screen, and select your compatible Warmora device from the list. Follow the on-screen instructions to complete pairing.

Q: What if I can't find my device in the Bluetooth list?

A: Ensure your device is powered on, charged, and in pairing mode. Keep it close to your phone, typically within 10 meters. If it still does not appear, try turning Bluetooth off and on again, restarting the device, and scanning again in the app.

Q: Why did the app lose connection during a session?

A: Bluetooth connection may be affected by distance, low battery, interference, or system restrictions. Move your phone closer to the device, make sure the device has enough power, and reconnect from the app. If the device has a physical power button, confirm it is still turned on.

Q: What does Warmora control?

A: Warmora is designed to control compatible heated eye mask device functions, such as heat level, session duration, connection status, and device state information provided by the connected device.

Q: Can I use Warmora without creating an account?

A: Depending on the app version and available features, you may be able to use Warmora in guest mode with limited functionality. Creating an account may allow you to save preferences, manage devices, sync data across devices, or access additional features.

Q: How do I reset my password?

A: On the login screen, tap “Forgot Password” and enter your email address. You'll receive an email with instructions to reset your password. Please check your spam or junk folder if you do not see the email.

Q: Is Warmora safe to use?

A: Warmora is intended for general comfort and wellness use only. Always follow the instructions and safety warnings included with your heated eye mask device. Stop using the device immediately if you feel discomfort, excessive heat, irritation, or any unusual symptoms.

Q: How do I update the app?

A: For iOS devices, open the App Store and check for updates. For Android devices, open Google Play and check Manage apps & device. Warmora may also notify you when updates are available.

Q: What should I do if the app crashes or has issues?

A: First, try restarting the app. If the problem persists, restart your mobile device. You can also try uninstalling and reinstalling the app. Please note that reinstalling may delete local data if you are not logged in or if data has not been synced. If issues continue, contact our support team with details about the problem.

Q: Can I delete my account and data?

A: Yes. You can delete your account and associated data at any time through the app settings or by contacting us directly. Once deleted, account-related data cannot be recovered.

Delete Account

You can delete your account and all associated data at any time. Here's how:

• Through the App: Go to Settings in the app, find the Account section, and select “Delete Account”. Follow the on-screen instructions to confirm deletion.
• By Contacting Us: Send an email to support@novlify.tech with the subject “Account Deletion Request” and include your account email address. We will process your request within 30 days.

Important: Once your account is deleted, all account-related data, including profile information, device pairings, preferences, and history associated with your account, will be permanently removed and cannot be recovered. Please back up any important information before proceeding.

System Requirements

To ensure optimal performance, please ensure your device meets the following requirements:

• iOS: iOS 17.6 or later
• Android: Android 7.0 (API level 24) or later
• Bluetooth: Bluetooth 4.0 or later (BLE compatible)

Additional Resources

• Privacy Policy

Report an Issue

If you've encountered a bug or have a feature request, please contact us at support@novlify.tech with the following information:

• Device type and operating system version
• App version, usually found in Settings
• Connected device model, if available
• Steps to reproduce the issue
• Screenshots, screen recordings, or error messages, if applicable

Your feedback helps us improve Warmora for all users. We appreciate your patience and understanding.