Warmora Privacy Policy

Last Updated: June 2026

Your privacy matters to us.

This Privacy Policy ("Policy") describes how Shenzhen Hongjiayi Network Technology Co., Ltd. ("Company," "we," "us," or "our") collects, uses, shares, and protects your personal information when you use the Warmora mobile application (the "App") and related services (collectively, the "Services").

By using the App, you agree to the collection and use of information in accordance with this Policy. If you do not agree with our policies and practices, please do not use the App.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use the App.

1.1 Information You Provide

Account Information:

• Email address, if you register with email
• Password, stored in encrypted form
• Name or display name
• Profile avatar or photo, if provided
• Authentication information from third-party providers, such as Google Sign-In or Apple Sign-In

Device and Usage Information:

• Device serial numbers and identifiers
• Device type and model information
• Firmware versions
• Device connection status and battery levels
• Device settings and preferences
• Heat level, session duration, timer settings, and device status information processed through the App

1.2 Automatically Collected Information

Mobile Device Information:

• Device type, model, and operating system version
• Unique device identifiers
• Mobile network information
• IP address

Usage Information:

• App features you access and use
• Time and date of your activities
• App usage frequency
• Crash reports and error logs, to help us improve the App

Bluetooth Information:

• Bluetooth device identifiers and names
• Connection status and signal strength (RSSI)
• Device pairing information

1.3 Information from Third-Party Services

If you choose to sign in using Google Sign-In or Apple Sign-In, we may receive:

• Your name and email address from the authentication provider
• Profile picture, if available
• Unique identifiers, such as Google ID, Apple ID, or Firebase UID

This information is subject to the privacy policies of Google and Apple, respectively.

2. How We Use Your Information

We use the information we collect for the following purposes:

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Firebase (Google): For authentication, analytics, crash reporting, and cloud messaging. Privacy Policy: https://firebase.google.com/support/privacy
• Google Sign-In: For authentication services. Privacy Policy: https://policies.google.com/privacy
• Apple Sign-In: For authentication services. Privacy Policy: https://www.apple.com/privacy/
• Cloud storage providers: For secure data storage and backup

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, such as court orders or subpoenas.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.4 With Your Consent

We may share your information with your explicit consent or at your direction.

4. Data Storage and Security

4.1 Data Storage

Your information is stored:

• Locally: On your device for offline access and faster performance
• On our servers: To enable synchronization across devices and backup, where applicable

Our Services are currently hosted on servers located in the United States, and we store and process your personal information primarily within the United States. This means your data is generally subject to U.S. data protection laws.

Due to the nature of the internet and global communications networks, your information may transit through other countries while being transmitted, but we do not intentionally store your personal information outside of the United States or transfer it to other countries for processing.

4.2 Data Security

We implement reasonable technical and organizational measures to protect your information, including:

• Encryption of data in transit using HTTPS/TLS
• Encryption of sensitive data at rest
• Secure authentication using tokens and access controls
• Regular security assessments and updates
• Access controls and authentication requirements

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4.3 Data Retention

We retain your information for as long as necessary to:

• Provide the Services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, subject to legal retention requirements.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

You have the right to access the personal information we hold about you. You can view much of this information directly in the App. You may also request a copy of your data in a portable format.

5.2 Correction

You can update your account information directly in the App settings. You may also contact us to correct inaccurate information.

5.3 Deletion

You can delete your account and associated data at any time through the App settings or by contacting us. We will delete your information in accordance with applicable law, subject to any legal obligations to retain certain data.

5.4 Opt-Out Rights

You can opt out of certain data collection and processing:

• Push notifications: You can disable push notifications in the App or device settings.
• Location-related Bluetooth permissions: You can manage Bluetooth and related permissions in your device settings. Disabling required permissions may affect device connection functionality.

5.5 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we collect, use, and disclose.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You can opt out of the sale of personal information. We do not sell personal information.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us using the information provided in Section 10.

5.6 Children's Privacy (COPPA)

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we learn we have collected information from a child under 13, we will delete that information promptly.

6. Data Location and Jurisdiction

All personal information collected through the App is stored and processed exclusively within the United States. We do not transfer, store, or process your personal information outside of the United States.

By using the App, you understand and agree that:

• Your data will be stored on servers located within the United States.
• Your data will be subject to U.S. laws and regulations.
• We do not engage in cross-border data transfers for processing outside the United States.

7. Cookies and Tracking Technologies

The App may use cookies, local storage, and similar technologies to:

• Remember your preferences and settings
• Authenticate your identity
• Provide personalized features

You can control these technologies through your device settings, though disabling them may affect App functionality.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated Policy in the App
• Updating the "Last Updated" date at the top of this Policy
• Sending you a notification through the App or via email, if you have provided an email address

Your continued use of the App after such changes constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.

9. Safety and Wellness Disclaimer

Warmora and compatible heated eye mask devices are intended for general comfort and wellness use. The App does not provide medical advice and should not be used as a substitute for consultation with qualified medical professionals. If you have eye conditions, skin sensitivity, heat sensitivity, implanted medical devices, or other health concerns, consult a healthcare professional before using a heated eye mask device.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Shenzhen Hongjiayi Network Technology Co., Ltd.
Email: support@novlify.tech
Mailing Address: Shenzhen, Guangdong Province, China
(For detailed mailing address, please contact us via email.)

For California residents, you may also contact us to exercise your CCPA rights or to designate an authorized agent to make requests on your behalf.

11. Additional Information for European Users (GDPR)

If you are located in the European Economic Area (EEA), please note that:

• All personal information is stored and processed primarily within the United States.
• We do not intentionally transfer your data across international borders for processing outside the United States.
• Your data is subject to U.S. data protection laws.

If you are an EEA resident, you have certain rights under the General Data Protection Regulation (GDPR), including:

• Right to Rectification
• Right to Erasure
• Right to Restrict Processing
• Right to Data Portability
• Right to Object
• Right to Withdraw Consent

To exercise these rights, please contact us using the information in Section 10. You also have the right to lodge a complaint with your local data protection authority.

12. Acknowledgment

BY USING THE APP, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY, UNDERSTAND IT, AND AGREE TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN.

Note: This page is adapted for Warmora from the SoilX support/privacy structure and keeps the same company and contact details. Review the collected data, login methods, storage location, and support email before publishing to ensure they exactly match Warmora's actual implementation.