Last Updated: April 2026
Welcome to SoilX Support!
We're here to help you get the most out of your SoilX experience. Whether you need assistance with device setup, Bluetooth connectivity, soil data readings, troubleshooting, or general app questions, we're ready to assist you.
If you need assistance, please contact our support team. We aim to respond to all inquiries within 24–48 hours during business days.
Shenzhen Hongjiayi Network Technology Co., Ltd.
Email: support@novlify.tech
Mailing Address: Shenzhen, Guangdong Province, China
(For detailed mailing address, please contact us via email)
Q: How do I connect my device to SoilX?
A: Make sure Bluetooth is enabled on your mobile device. Open SoilX, tap the device connection button, and select your device from the list. Follow the on-screen instructions to complete the pairing process.
Q: What if I can't find my device in the Bluetooth list?
A: Ensure your device is powered on and in pairing mode. Make sure it's within range (typically within 10 meters). If you still can't see it, try restarting both your mobile device's Bluetooth and the device, then search again.
Q: Can I use SoilX without creating an account?
A: Yes, you can use SoilX in guest mode with limited functionality. However, creating an account may allow you to save your history, sync data across devices, and access additional features.
Q: How do I reset my password?
A: On the login screen, tap “Forgot Password” and enter your email address. You'll receive an email with instructions to reset your password. Make sure to check your spam folder if you don't see it in your inbox.
Q: What does SoilX show?
A: SoilX is designed to display compatible device readings and status information, such as soil or environmental monitoring data provided by the connected device.
Q: Is SoilX safe to use?
A: SoilX is intended for general environmental monitoring and informational purposes. Please use the app and any connected hardware in accordance with the product instructions provided by the manufacturer.
Q: How do I update the app?
A: For iOS devices, open the App Store and check the Updates section. For Android devices, open Google Play and check Manage apps & device. SoilX may also notify you when updates are available.
Q: What should I do if the app crashes or has issues?
A: First, try restarting the app. If the problem persists, restart your mobile device. You can also try uninstalling and reinstalling the app (note: this may delete local data if you're not logged in). If issues continue, contact our support team with details about the problem.
Q: Can I delete my account and data?
A: Yes, you can delete your account and associated data at any time through the app settings or by contacting us directly. Once deleted, your data cannot be recovered, so please ensure you have any important information backed up.
You can delete your account and all associated data at any time. Here's how:
Important: Once your account is deleted, all of your account-related data, including history, device pairings, and profile information, will be permanently removed and cannot be recovered. Please ensure you have backed up any important information before proceeding.
To ensure optimal performance, please ensure your device meets the following requirements:
If you've encountered a bug or have a feature request, please contact us at support@novlify.tech with the following information:
Your feedback helps us improve SoilX for all users. We appreciate your patience and understanding.